For an organization to be successful it must keep critical systems operational and employees productive. GoToAssist from Citrix Online is the cornerstone to Dazzl’s remote support services. GoToAssist is consistantly chosen by organizations to provide faster support and a superior customer experiance every time.
Quick and accurate problem diagnosis is a critical component of any successful on-site support call. Getting to the root cause and implementing the best solution while minimizing downtime is the focus of our on-site support staff.
Computer Emergencies happen, period. Being prepared can help minimize downtime. Having the necessary support and service level agreements in place for mission critical systems can make the difference between a minor interruption and major down-time.
DAZZL managed network services act as a virtual IT staff for our customers. Onsite data collectors are connected to our Service Centre by a secure connection using current web services. Real-time network monitoring of workstations, servers, applications, firewalls, routers and other network devices enable our customers to break free from the brake/fix support model that plagues so many companies.
Remote desktop assistance is availalbe to existing customers only and is powered by GoTOAssist support software. If your system is able to connect to the Internet, our technicians can quickly and easily take control of your system remotely to diagnose problems. This dramatically reduces incident resolution times without the delays associated with an on-site service call.
Client Support Portal
DAZZL’s solutions are enhanced by our comprehensive end-user support. Our commitment to help clients maximize their investments includes personalized support through such services as training materials, ongoing communications and expert technical advice.
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